Original post. Back when I used to be rather deeply involved with Tallink mobile services, I enabled Google Play admin console to send me a push message every time their app received a customer review. This was a way to stay on the pulse of how the app was doing. As a result, I ended … Jatka artikkeliin LinkedIn: Tallink mobile app customer reviews over years
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LinkedIn: Accessibility of top mobile apps in Finland is poor
Original post. Another batch of original research from Qvik. This time it was the one and only Lassi A. Liikkanen who did a major effort in evaluating the top-15 Finnish apps in the application stores (iOS & Android) to see how they meet the new accessibility requirements. TLDR: "Everyone failed, but in varying degrees". Read it here. … Jatka artikkeliin LinkedIn: Accessibility of top mobile apps in Finland is poor
LinkedIn: Survey about reasons of not downloading mobile apps
Original post. We recently conducted a nationwide survey about mobile app related user behaviour in the Finnish market. I shared some results earlier here but now we have published two blog posts where we discuss the findings in greater detail. Read the article on Qvik web site. One of the interesting findings was that the … Jatka artikkeliin LinkedIn: Survey about reasons of not downloading mobile apps
LinkedIn: Espresso House coffee subscription
Original post. Earlier this week, it was in the news that Espresso House Group café chain will start offering coffee with a monthly subscription. Today it seems to be live. I think it's a clever hack that they issue you a "free coffee" coupon once an hour. It's also great they have built their app to be … Jatka artikkeliin LinkedIn: Espresso House coffee subscription
LinkedIn: Panel discussion on the business benefits of strong customer authentication
Original post. I will participate in a panel discussion later this week, organised by Signicat. The topic will be the good old: PSD2 is coming, what should we do about strong customer authentication (SCA)? What is new is the point of view. So far, I have been focusing on the ways of optimising the customer … Jatka artikkeliin LinkedIn: Panel discussion on the business benefits of strong customer authentication
LinkedIn: Experiences from Suunto 7 purchase process analysis
Original post. Not everyone knows that I used to be pretty deeply involved in the world of sports and fitness apps and wearable devices 5+ years ago. Hence, it was personally rewarding to participate in assessing the purchase and onboarding experience of #Suunto7, their first Wear OS powered smart sports watch this summer. Better yet, I … Jatka artikkeliin LinkedIn: Experiences from Suunto 7 purchase process analysis
LinkedIn: The great authentication saga, part 5/5
Original post. You know what they say: it's not a proper trilogy unless it has five parts. The final entry of my authentication saga has been published. If you missed the earlier parts, don't worry. The final part doubles as an intro and the table of contents you wished you had when it all started. … Jatka artikkeliin LinkedIn: The great authentication saga, part 5/5
LinkedIn: Presenting at Posti eCom Next 2020 seminar
Original post. It was inspiring to get to share some ideas about my favorite topic, winning mobile services, at the eCom Next 2020 seminar organised by Posti. It seems to me that while the majority of service usage tends to come from mobile already, sales are lagging behind. To solve this, I suggested using Customer … Jatka artikkeliin LinkedIn: Presenting at Posti eCom Next 2020 seminar
5 +1 Reasons Why App Store Sucks
The App Store is the benchmark all the other mobile application stores are compared against. Nobody's perfect, though – after several years of operation, it's still ridden by some problems and weird design decisions. These are my pet peeves. 1. You need Wi-Fi to buy large applications It's understandable that Apple doesn't want to let … Jatka artikkeliin 5 +1 Reasons Why App Store Sucks
Will iPad deliver the Origami vision?
While anxiously awaiting the Apple tablet, I took a look at the promo video of the original Origami device. Introduced in 2006 by Microsoft, it was an intriguing concept that was supposed to be something between a laptop and a phone. What happened was what happens to the concept cars that are shown at exhibitions … Jatka artikkeliin Will iPad deliver the Origami vision?
Matias Pietilä 